MedLion Clinic Terms & Conditions of Use

Updated January 1, 2018

If you are having, or think you are having a medical emergency, please call 9-1-1, or proceed to the nearest emergency room.

Welcome to MedLion Clinic. With your registration, you consent to the following terms and conditions regarding virtual medical visits via online video, smartphone applications, or telephone by MedLion Clinic’s licensed clinicians.

Privacy Notice: The licensed clinicians providing care for you under MedLion Clinic Physicians PC, which may be incorporated in your state, understands that your medical information is confidential and makes every effort to keep your private information as secure and protected as possible. As required by law, all information pertaining to your health, provision of care, referrals, or reimbursement, whether obtained or disclosed, will be kept private and not shared with any unauthorized party. Your confidential information may, on occasion and when required, be shared with the appropriate health care authorities as needed to provide treatment.

This notice, as required by law, details information about your rights and our legal responsibilities as they pertain to confidential patient information. Although we maintain the right to change and update the terms of this notice as needed, we are required to comply with the provisions of this notice as presented. Interested parties can obtain a written version of our privacy notice by emailing info@medlion.com, or view it on our official websites, www.medlion.com and www.medlionclinic.com.

General: Patients using MedLion Clinic’s platforms for online medical visits must be eighteen years old or be a legal representative of an underage patient, and have the authority to agree to the following Terms & Conditions, use MedLion Clinic services as set forth in these Terms & Conditions, and agree to register for MedLion Clinic in their own legal name.

MedLion Clinic Registration: You agree that all information requested of you is entered as accurate and factual to the best of your knowledge, and that you shall only register on behalf of yourself or legal dependents. You agree not to share your MedLion Clinic registration and service access with anybody else, and if such unauthorized use is suspected, to inform MedLion Clinic at your earliest opportunity. You also agree to update any change in registration information as soon as possible.

Your MedLion Clinic Clinician: You understand that the provider of medical services will be MedLion Clinic Physicians PC, and that you are entering into a confidential physician-patient relationship with a licensed provider employed or contracted by MedLion Clinic Physicians PC.

MedLion Management: You understand that the entity MedLion Management Inc., provides management and administration services for MedLion Clinic Physicians PC, and does not engage in any provision of medical services.

Privacy Policy: You agree to MedLion Clinic Physicians PC’s Privacy Policy, parts of which are included in these Terms & Conditions.

Information Confirmation: You agree for being responsible in confirming any information pertaining to yourself or the minor you may be legally representing, including information by any third party.

Electronic Medical Records: Medical recordkeeping at MedLion Clinic is electronic and kept secure per required HIPAA standards. You agree to the storing of your medical information electronically, and understand that though every safeguarding effort is made to keep your records secure, no electronic record system is 100% secure. In accordance with our Privacy Notice, your medical records will not be shared with anyone without your written consent or as required by law.

Communication: You understand that your virtual MedLion Clinic visits will be conducted by secure online video conferencing, text messaging, or phone with MedLion Clinic clinicians based in your state, and/or other states.

Prescription Limitations: You agree that MedLion Clinic providers cannot prescribe medicines that are narcotics or controlled by the DEA (Drug Enforcement Administration), prescriptions that are restricted by state law, or certain prescriptions for psychiatric conditions, including but not limited to ADD, schizophrenia, insomnia, or chronic anxiety.

Risk: You understand that despite all efforts put forth by MedLion Clinic, there exist risks that include, but are not limited to, 1) power and connectivity failure that impacts electronic communication; 2) loss of medical records due to unanticipated equipment failure; 3) unauthorized and illegal hacking of electronic medical records; and 4) unexpected electronics or feature malfunction.

Rights: You understand that when using MedLion Clinic services you have the following rights:

  1. Choice – You have the choice, and right, to refuse consent with MedLion Clinic visits anytime, without impact to your right to future care.
  2. Access to Information – You have the right to request copy of all your medical records.
  3. Privacy – You have the right to have your private medical information protected as required by law, and that this information shall not be shared with anyone without your consent or as required by law.
  4. Consent to Share Medical Information – You understand that your consent to participate in medical visits extends to sharing your private medical information with other healthcare officials that may need to be involved in your care. You have the right to know who your medical information is being shared with under these circumstances.

External Platforms: You understand that MedLion Clinic may use or include links to other sites that are not in MedLion Clinic’s control, and that no representations or warranties can be made regarding use of external sites by MedLion Clinic.

Technical Mishaps: Communication quality over Internet or phone lines is not under the control of MedLion Clinic, and thus MedLion Clinic is not responsible for any data transfer that results in delay, corruption, failure, incompletion, or interruption during use of its communication platforms.

Liability Limitation : TO THE MAXIMUM EXTENT PERMITTED BY LAW, UNDER NO CIRCUMSTANCE WILL MEDLION CLINIC BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF THE USE OF OR INABILITY TO ACCESS ITS COMMUNICATION PLATFORMS OR ENGAGING IN MEDICAL PROVIDER CONSULTATIONS, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF GOODWILL, WORK DISRUPTIONS, ELECTRONIC EQUIPMENT FAILURE OR MALFUNCTION, OR ANY AND ALL OTHER COMMERCIAL DAMAGES OR LOSSES, EVEN IF ADVISED OF THE POSSIBILITY THEREOF, AND REGARDLESS OF THE LEGAL OR EQUITABLE THEORY (CONTRACT, TORT, BREACH OF WARRANTY OR OTHERWISE) UPON WHICH THE CLAIM IS BASED. FURTHERMORE, MEDLION CLINIC IS NOT RESPONSIBLE FOR ANY LIABILITY ARISING OUT OF THE USE OF ITS COMMUNICATION PLATFORMS AND/OR ANY MATERIAL LINKED THROUGH ITS COMMUNICATION PLATFORMS.

Indemnification: You agree to indemnify and hold harmless MedLion Clinic and any and all of its authorized representatives including but not limited to its agents, platform designers, corporate partners, employees, officers, and directors, from and against any and all liabilities, damages, costs, and any legal fees arising from violation of any of the mentioned Terms & Conditions or via use of any services, information, or products obtained from use of the MedLion Clinic platforms.

Copyright Information: All content on MedLion Clinic platforms, including but not limited to design, logos, verbiage, trademarks, graphics, and data are either owned by MedLion Clinic or licensed to MedLion Clinic by rightful owners, and may not be replicated, in whole or in part, for any commercial purpose except by written consent of MedLion Clinic. MedLion Clinic content is protected by domestic and international copyright laws.

Governing Law and Venue: By using the MedLion Clinic platform, you agree that these Terms & Conditions will be governed by the laws of the State of Nevada, without giving effect to the principles of conflict of laws. With respect to any disputes arising out of or related to these policies, the parties consent to the exclusive jurisdiction of, and venue in, the state courts in Clark County in the State of Nevada (or in the event of exclusive federal jurisdiction, the courts of the United States District Court, District of Nevada).

Uses & Disclosures of Medical Information: MedLion Clinic may use or disclose your medical information as needed in the pursuit of your treatment, reimbursement, and other matters directly related to your consultation. Some of the circumstances whereby we may use or disclose your information are listed below, though this is not a comprehensive list of circumstances:

Treatment – your clinician may need, or need to share information about your condition or health with appropriate specialists to effectively manage your health.

Reimbursement – information may have to be shared with your benefits payer to pursue or record medical claims, or as needed with collection authorities to collect reimbursement for services rendered.

Clinic Administration – information may have to be collected and aggregated internally within MedLion Clinic in pursuit of quality control, scheduling of appointments, determining triage, processing referrals for medical treatment, sorting of medical records, and other such tasks necessary to operate a medical establishment. If used for research or studies, MedLion Clinic shall be remove identifiable information to maintain confidentiality.

Requests for Information by Authorities – information may have to be shared with certain institutions to the extent required by law for circumstances, including, but not limited to, worker compensation, military matters, legal requests or summons, law enforcement or criminal matters, insurance policies, and authorized government institutions such as local health departments, the Center for Disease Control (CDC), and the Drug Enforcement Agency (DEA).

Family, Next of Kin, and Authorized Recipients – as per your consent, your records may be shared with whomever you authorize by name, and you have the right to revoke any previous authorization at any time.

Circumstances with Higher Protection – certain circumstances including, but not limited to, HIV status, mental health conditions, and genetic conditions require a higher level of protection against sharing of your medical information, and appropriate federal or state laws will be applied in these circumstances.

Incidental Uses or Disclosures – you understand that routine, incidental uses or disclosures will occur in permitted situations, and that such incidental use or disclosure is not a violation of your privacy.

You Have Rights: Please note the following list of your rights. Please contact info@medlion.com to request any of the following:

  • You have the right to limit uses and disclosures of your private information, although your request may be denied unless said disclosure is to health authorities, information which does not have outstanding financial obligation, and the disclosure is not required by law.
  • You have the right to reasonably determine how and where your sensitive medical information is delivered.
  • You have the right to access your medical information, except for in the following cases:
    • Behavioral health notes that are separate from your medical record;
    • Information being used, or being assembled in anticipation of legal cases;
    • Research cases where you have consented to refraining from access;
    • Where your access may be restricted by federal law;
    • Access to your medical information by sources not under our control;
    • Circumstances where there may be potential for harm to yourself or others. In these circumstances, an appeal process shall be available to you.
  • You have the right to request changes to your medical information, though MedLion Clinic may not implement such changes in special situations. Changes implemented shall be added as amendments, and shall not replace existing medical information.
  • You have the right to request a list of disclosures of your medical information made to others, except in cases where disclosures were made for treatment, incidental, authorized by you, for law enforcement, or legal reasons.
  • In the event of a security breach that may compromise your medical information, you have the right to receive notification.

Questions & Complaints: If you have questions regarding this Privacy Notice, please contact us at info@medlion.com. If you suspect your privacy rights have been violated, please contact MedLion Clinic at info@medlion.com.